Figure Weight Loss (FWL) / Combined Care Management (“FWL,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how you can access or update your information.
When you interact with Figure Weight Loss through our websites, landing pages, patient portals, telehealth platforms, or communication tools, we may collect the information described below.
We collect two primary types of information:
This includes information you voluntarily submit, such as:
Because FWL provides medical services, including telehealth, we may collect PHI such as:
All PHI is handled in compliance with HIPAA and applicable federal and state laws.
We may automatically collect information including:
We may aggregate and anonymize usage data for research, analytics, and service improvement. Aggregated information does not personally identify you and may be shared with affiliates, partners, or service providers.
FWL uses cookies and similar technologies to support website functionality, track user preferences, analyze site usage, and evaluate marketing performance. These may include:
You may disable cookies through your browser settings.
We use the information we collect in ways consistent with HIPAA, applicable state laws, and this Privacy Policy. Uses include:
You may opt-out of marketing emails or SMS messages at any time.
FWL is located in Edgewood, Kentucky, USA. By using our website or services, you consent to your information being processed in the United States.
Because FWL offers virtual visits, we apply additional privacy protections:
FWL does not sell your personal information. We may share information only under the following circumstances:
For referrals, care coordination, or when legally required.
We may share information with FWL-affiliated entities for purposes described in this Privacy Policy.
We work with HIPAA-compliant providers such as:
These vendors are required to protect your information under Business Associate Agreements.
We may disclose information when necessary to:
May be shared for research, analytics, marketing performance, or lawful purposes.
We retain information as long as necessary to:
Medical records may be retained for 6–10+ years depending on state requirements. Information is securely destroyed or anonymized when no longer needed.
We use administrative, physical, and technical safeguards to protect your information. These may include:
No data transmission or storage system can be guaranteed 100% secure, but we take reasonable steps to reduce risks.
If a breach involves your personal information or PHI, we will notify you as required by HIPAA and applicable state laws. Notifications may include details of the breach and steps you can take to protect yourself.
FWL serves patients in multiple states. Data handling follows HIPAA and the applicable privacy, telehealth, and medical record laws in each state where services are delivered.
FWL does not knowingly collect or process information from individuals under 18 years of age. If we discover such information has been collected, we will delete it promptly.
You may request to:
Email your request to: abowling@fwlccm.com.
We will respond within 30 days or as required by law.
You may also:
FWL's websites may contain external links. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices.
We may update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date. Continued use of our websites indicates acceptance of these updates.
If you have questions regarding this Privacy Policy or our data practices, contact:
Andrea Bowling
Email: abowling@fwlccm.com
